Return Policy for TheBirdLovers.com
At TheBirdLovers, we are dedicated to providing you with an enjoyable and hassle-free shopping experience. We understand the importance of a transparent and equitable return policy, and our aim is to ensure your utmost satisfaction. Before making a purchase, kindly review our return policy details below.
Cancellation and Order Modification: You have the option to cancel or modify your order within six hours of placing it. To request a cancellation or modification, please utilize our contact form and choose the subject “Cancel Order.” Please ensure you provide the correct order number for smooth processing. Kindly note that cancellations or modifications requested beyond the six-hour window may not be feasible.
Refunds: If you have not received your order within the guaranteed delivery time of 50 business days (excluding 2-5 days processing), you may request a refund or reshipment. However, please be aware that exceptional circumstances beyond our control, such as delays caused by natural disasters or customs clearance issues, may affect the delivery time.
In the event of receiving an incorrect item, you have the option to request a refund or reshipment. Please contact us with the correct order details, and kindly provide a working tracking code issued by the shipping company for the return shipment.
Should you decide that you no longer wish to keep the product you received, you may request a refund. Please return the unused item at your own expense and provide us with the working tracking code and shipping company details. Once we receive the package, we will promptly issue a refund.
Refund requests should be submitted within 30 days after receiving the product or 15 days after the guaranteed delivery period of 50 business days has elapsed.
Return Address: In the event that a return is necessary, please ship the item(s) to the following address: TheBirdLovers Returns Osloweg 132, 9723 BK Groningen, The Netherlands.
Non-Refundable Scenarios: Please note that we cannot issue a refund if:
- The order does not arrive due to factors within your control (e.g., incorrect delivery address provided).
- The order does not arrive due to exceptional circumstances beyond our control (e.g. not cleared by customs, delayed by a natural disaster, not picked up at the pick-up point).
- You cancel your order after the six-hour purchase window.
Our commitment is to promptly resolve any issues you may encounter. If you have any questions or need further assistance regarding our return policy, please do not hesitate to contact us through our contact form, and we will be more than happy to assist you.
Note: This return policy is applicable to all products unless specified otherwise for certain exceptions. For specific return policies associated with individual items, please refer to the respective product page.